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SHIPPING | RETURN POLICY 

E-mail:  SUPPORT@AMORARENAECOLLECTION.CO

Phone: (313)444-1078

How long is processing, shipping, and handling?

  • Processing takes up to 2-7 business days (not all orders, just in case some things are out stock we like to give extra days just to be SURE.)  

  • Priority shipping takes 2-3 days with USPS.

After receiving tracking email, the shipping activity will become available after 24hrs.

Are refunds available?

NO REFUNDS EXCHANGE OR STORE CREDIT ONLY.

Can you make changes to order after order is placed?

Yes, this only includes PRODUCTS. This does NOT include changes to shipment methods and address changes., after (2) hrs NO because we strive to process/ship orders out as soon as possible.

Once you order any product on our website, it will take 2-5 business days for your order to be processed. During sales peak periods, processing time may be extended.

 

Orders placed online cannot be picked up in the store. For international orders, PayPal is the only accepted payment method. 

 

We may request additional information to successfully fulfill your order. It's important that you double-check your order details and provide accurate information at checkout to enable us process your order quickly. Once you place order for any product, we’ll begin processing it immediately. Therefore, you can only make changes to your order within the first 2 hours of placing the order. This includes changes to the products you ordered, but not to the shipping address, shipping method, or order cancellation.

 

Please understand that we are not responsible for any costs incurred by delays or errors in order fulfillment. This includes any appointment fees or cancellation fees for hair appointments. We strongly recommend that you confirm that you have received your order and that it is correct before scheduling any hair appointments. We are also not responsible for the installation of our products. That is entirely up to you.  If you need to return your order, please be aware that there is a $25 restocking fee.

 

All domestic orders within the US are shipped via USPS with signature for apartment buildings  and option of insurance. Please allow 2-3 business days for delivery after your order has been processed. Overnight orders placed on a Friday will be delivered the following Monday, as Saturday is not a business day. Orders are shipped once payment has been received and cleared.

International orders typically take 10-12 business days for delivery, and are shipped via FedEx or the available shipping method available at the time of shipping your order. Please be aware that the cost of international shipping displayed on our website does not include any tariffs that may be applied by your home country. We at Amora Renae Collectionreserve the right to change the delivery method for your order to one that is comparable, if necessary.

 

In the rare event that your package cannot be successfully delivered and is returned to us, it's most likely due to an incorrect address. This can happen if the address is incomplete, misspelled, missing apartment or suite numbers, or the carrier is unable to access a secure location. We will restock the returned items and issue store credit, minus the initial shipping charge and a $25 return fee. We apologize for any inconvenience this may cause.

 

We're unable to modify orders that have been submitted to our system. To ensure prompt and accurate delivery, please double-check your address information for completeness and accuracy before submitting your order. Even small errors, such as a missing apartment number, can cause delays and incur extra fees. We are not liable for any packages that are lost, misplaced, or delivered to the wrong address. Returns and shipments returned to the shipper will be subject to a $25 fee. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.  We encourage U.S. customers to opt-in for package insurance at checkout. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

Thank you for your understanding.

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